Sometimes we also organize Empathy Mapping Workshops with the stakeholders to empathize with the users. There are different templates for Empathy Maps, we use the following structure: it contains
- four quadrants: See, Think & Feel, Hear, Say & Do
- and two columns below the quadrants: Pains, Gains
Based on the data collected during the UX Research process, we stick post-its with data pieces written on it on the relevant parts of the map.