Remote testing

While there are various testing methods that can be done remotely, we use the term "Remote Testing" for a Usability Testing conducted with the participation of users who – instead of sitting next to us – stay at their location, and we use a screen-sharing program to see how they are interacting with your product or service.

How does it help

A Remote Usability Testing has almost all the same benefits as a Usability Testing. While there can be some challenges (we can't see the participant's body language so well, there can be technological issues), it offers some advantages compared to the in person Usability Testing: it can be cheaper, you can test users living in another continent. 

What will you get

The deliverables of this method are not different from the ones we provide at the end of a Usability Testing round: we will provide you the recordings, transcripts, so everything we capture during the remote sessions. Next to these, you will get our summarized findings and the list of recommendations on what should be changed.

Preparing Remote Usability Tests is a little bit different from the preparation of an in-person test: we check if the participant has everything needed for the test on her or his end: like proper computer, noiseless environment, screen sharing possibilities and so on. We also need to send them explanatory texts before the test, so the session itself will be smoother.

What is the process

The process of conducting a Remote Usability Test is almost the same as the one we described for Usability Testing:

  • Understanding your and your users' goals
  • Determining the scope
  • Preparing the tasks, explanatory texts
  • Recruiting participants
  • Conducting the tests
  • Summarizing the finding