User Scenarios are basically short stories about your users (and their representations, the User Personas) trying to achieve their goals in their context.

How does it help

User Scenarios are especially useful for a human-centered design approach: these stories not only help us to craft great user interfaces and design meaningful interactions, this method is also used for Usability Testing.

What will you get

As a result of this method, you will have a collection of detailed scenarios for each User Personas. Based on these Scenarios, we will be able to create Storyboards, construct User Flows and identify Product Requirements.

Creating Scenarios requires a special mindset. It is about focusing on your users' goals: what will they try to accomplish on your website or inside your app? Additionally, it is also important to think about their context, their prior knowledge and background.

Thanks to Scenarios, we will be able to determine:

  • the most important points to focus on during the UX design process
  • which steps of the process would require additional help to your users
  • the main needs and motivations of your users.

It needs to be mentioned, that Scenarios are built upon a tool called User Story: these short statements describe what a certain User Persona needs, and why. Scenarios take User Stories to the next level by adding the interaction with your product or service. 

What is the process

At this point of our UX design process, we will have enough data from UX Research to identify Scenarios, these are the steps we usually follow:

  • preliminary step: creating Personas
  • writing User Stories the understand the reasons
  • contextualizing (adding the environment, other external factors)
  • taking into account the specific Persona's mindset
  • writing Scenarios for each Persona
  • testing the Scenarios