Basic - UX Redesign Package

We evaluate your product's or service's effectiveness: does it meet your and your users' goals?

What you will get

  • Actionable recommendations
  • Documentation of your current state of UX
  • Starting point for a UX Redesign Process

We Get the Job Done

If you already have a website or an application, and you wish to determine the areas, elements for improvement, identify opportunities for future development, this is a good place to start. And if you are satisfied with our achievements, we can continue working together.

Yes, I’m interested!

Our process

We start with a Stakeholder Interview with you in order to identify your business goals, and understand who are your users. We will ask you to give us all the relevant data you already have (call center data, web analytics, any user feedback – e.g. from your social media networks –), so we can conduct a Feedback Review. Then with your help, we are going to list out the most important User Flows. The next step is evaluating your website or application using certain heuristics (Heuristic Evaluation), and then we go through the user flows (Cognitive Walkthrough). Finally, we summarize our findings in a detailed document, and determine areas for improvement.

01

Stakeholder Interview

We gonna ask these questions: What are your goals and mission? What do you know about your users? Who are your known competitors?

02

Heuristic Evaluation

We evaluate the usability and user experience of your website or application using a set of predefined factors.

03

Cognitive Walkthrough

Based on the User Flows we have identified with you, we evaluate the learnability of your digital product or service.

Deliverables

As a result of this process, we are going to provide you these:

  • As a result of this process, we are going to provide you these:
  • Detailed document with screenshots and evaluation of usability heuristics
  • List of recommendations
  • Summary of the Stakeholder Interview and User Flow Analysis
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