Pro - UX Redesign Package

Next to the services we offer in the Basic and Standard UX redesign packs, we also conduct usability testing sessions.

What you will get

  • Actionable feedback from your users
  • Summary of what your competitors are doing
  • Actionable recommendations and evaluation of your current state of UX

We Get the Job Done

Usability Testing is a 1 on 1 session with your user, where we ask the participant to complete tasks. Thanks to the think-out-loud technique, the user can give us real time feedback. You will also get everything we offer in the Basic and Standard UX redesign packs.

Yes, I’m interested!

Our process

As a starting point, we will have a Stakeholder Interview with you. Then we determine which factors should be included in the Competitive Analysis. As a result of the kickoff meeting, we also determine what is the scope of the Best Practice Research. We will also ask you to give us all the relevant data you already have, so we can conduct a Feedback Review. Then with your help, we are going to list out the most important User Flows. We then evaluate your website or application using certain heuristics (Heuristic Evaluation), and then we go through the user flows (Cognitive Walkthrough). Next to these, we construct the Usability Test: we set the questions and tasks to complete. Then comes the user recruitment: at least 5 users should be asked to participate.

During the Usability Test we ask your users to conduct tasks related to your product or service, and we observe them while they are interacting with it. We ask them to think-out-loud, to tell everything that comes to their minds in connection with the task. Finally, we analyze the results and give you a list of recommendations for improving your UX.

01

Stakeholder Interview

We gonna ask these questions: What are your goals and mission? What do you know about your users? Who are your known competitors?

02

Competitive Analysis

We explore what your competitors are doing in order to find a great combination of the available solutions on your market.

03

Best Practice Research

While there are no definitive ways that will work for every target audience, there are some guidelines, patterns which can be used as a starting point.

04

Heuristic Evaluation

We evaluate the usability and user experience of your website or application using a set of predefined factors.

05

Cognitive Walkthrough

Based on the User Flows we have identified with you, we evaluate the learnability of your digital product or service.

06

Usability Testing

We ask your users to conduct tasks related to your product or service, and think-out-loud while they complete the tasks.

Deliverables

As a result of this process, we are going to provide you these:

  • As a result of this process, we are going to provide you these:
  • Spreadsheet with your competitors and certain factors
  • Detailed document showcasing the widely used design patterns
  • Detailed document with screenshots and evaluation of usability heuristics
  • Test recordings (we use screencapture tools to record each session)
  • Summary of the main findings
  • Recommendations on what should be modified and tested again (iterative process)
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